Return & Refund


You may not be satisfied with your purchase. If this is the case, you can return your purchase within 14 days, starting the day after receiving your purchase. Before returning the item, please contact us at so that we can guide you through this. The costs for returning are for the buyer of the items.

As soon as we receive the return, we will refund the purchase amount. You will be reimbursed with the same payment method with which you made the original transaction. The purchase amount will be refunded within 5 working days, if you have not received it within this period, please contact us.

Have you received a damaged, defective or incorrect article?

Have you received a damaged, defective or incorrect article? Please send an e-mail with your name, address, telephone and order number, and an explanation of the defect you have found and, if possible, a photo to: We will try to resolve the issue for you, if possible, without you having to return the product.


Are you not satisfied with your order or our services? Let us know directly via the contact form and receive a substantive response within a few days.

We do everything we can to help you as best we can. Are you nevertheless not satisfied with the handling of your complaint? Then you can of course always submit your complaint to the Thuiswinkel disputes committee. You can also submit your complaint to the disputes committee via the European ODR Platform.